Delivery Policy

Delivery Policy

Shipping Information

V12 Finance Orders

Oversized Items

Royal Mail 2nd Class

Specifying Delivery Date

Shipping Charges

Click & Collect

Shipping Information

If all the items are in stock and your order is received before 13:30pm we will generally dispatch goods the same day. Please note that dispatch is also subject to payment authorisation being received from the customer's credit card company and if authorisation is not received before 13:30pm on the day the order is placed, we cannot guarantee dispatch the same day.

'Next day' delivery means packages can be delivered up until 6pm the next working day after the goods leave our warehouse . Normal delivery times do not include weekends, so an order received on Friday will not be delivered on Saturday.

For example, an order made for next day delivery before 13:30pm on a Friday is subject to a credit check before dispatch. If the payment is authorised successfully before 13:30pm, the goods will be packaged and leave our warehouse the same Friday afternoon. The courier company promise to deliver up until 6pm the next working day . The package could therefore arrive at its destination anytime up until 6pm on the following Monday.

V12 Finance Orders

Orders placed using V12 Finance can take an extended period of time to process and clear. If your agreement clears with V12 before 13:30pm your order will be sent out the same day. If the order clears after 13:30pm it will be sent the next working day. Working days are classified as Monday - Friday for the purpose of despatch. Orders placed using our finance option can ONLY be delivered to the registered card holders address. This is due to strict security measures put in place by the finance compan y.

Oversized Items

Oversized items are not covered by the free shipping offer and will be subject to a £20 charge even if the total value is over £99. This is due to the neccessary use of an alternative courier service that will handle the additional size and weight.

Royal Mail 2nd Class

For shipping using Royal Mail, delivery can take between 3-5 working days. If you have not received your order within 7 working days of receipt of your shipping confirmation mail, please contact us on websales@wembleydrumcentre.com or 020 8795 4001.

Specifying Your Delivery Date

Should you wish to specify a delivery date, this option is available at checkout. Simply choose your required date from the pop out calendar and we'll take care of the rest! Only dates that are available for delivery will be selectable.

PLEASE NOTE: Specified delivery dates are only guaranteed on the basis that all items are in stock at the time the order is placed. If one or more items are out of stock, we will wait until the order is complete before sending the parcel. However, if you require us to send part of the order separately before the remaining item(s) comes into stock, please get in contact with us regarding the order, as additional carriage charges may apply.

Wembley Music Centre - Calendar

All efforts are made to fulfil orders within 14 working days. However additional and unavoidable delays may occur subject to product availability. In the event of a delay we will contact the customer and keep them informed.

Shipping Charges

Special Offer on Web Orders: FREE Shipping on UK Mainland orders over £99

UK mainland (excludes Highlands & Isles, N. Ireland and Ireland)

Royal Mail 2nd Class, 2-5 days (Small  Items Only)

£2.95

24 Hour Courier

£7.98

 

Highlands & Isles, N. Ireland and Ireland

Northern Ireland (Parcelforce)

£25

Highlands & Islands (Parcelforce)

£20

Ireland ( Parcelforce)

£25

Channel Islands (Parcelforce)

£30

 

Please note: Some heavy or oversized items are subject to a £20 delivery surcharge.

If you feel that your order is small enough to be sent by regular post and you have not been offered this option at the checkout please email Customer Services or telephone us on 0208 795 4001 to discuss delivery at the cheaper rate.

Click & Collect

Orders placed using our Click & Collect service are subject to a £10 deposit. This deposit is deducted from your order total when you pay for and collect your goods in store. Goods will be held for a period of 28 days after which time they will be returned to stock. Deposits are non-refundable in the event goods are not collected.

Click & Collect orders that are in stock at the time of ordering can be collected one hour after your order is placed. This allows us enough time to process and pick your order. Collection is available between 11am and 5pm Monday to Saturday. Click & Collect orders placed after 4pm will be processed for collection the following morning, unless the order was placed after 4pm on a Saturday when it will be available for collection the following Monday.

If you have any questions regarding your Click & Collect order, please contact us on 0208 795 4001 Monday - Friday 10am - 6pm.

 

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