Terms & Conditions
The following terms apply to online and distance selling purchases only.
This website is owned and operated by Wembley Music Centre Ltd. The company is registered in England at Unit 8, Metro Trading Centre, Fifth Way, Wembley, United Kingdom, HA9 0YJ.
Unless otherwise specified, the terms “Wembley Music Centre”, “Wembley Drum Centre”, “Wembley Guitar Centre”, “Wembley Keyboard Centre”, “Wembley PA Centre”, “WMC”, “WDC”, “WKC”, “WPC”, “WGC”, “we” and “us” throughout our website refer to Wembley Music Centre Ltd.
The website terms and conditions apply to all users of this website. You must read these terms and conditions carefully and should print a copy for future reference.
Wembley Music Centre Ltd. Reserve the right to change these terms and conditions at any time and without notification. By accessing, browsing, using or registering with the website, you confirm that you agree to these terms and conditions in their entirety.
If you do not agree with these terms and conditions in their entirety then you should not use this website.
We respect your privacy. Any personal information we collect from you is solely for the purpose of completing your order and providing service and support to you. We will request your name, e-mail address, phone number, mailing address, credit card number, and expiration date. We will use this information to complete the order and notify you of your order status. Any information you provide is protected and will not be sold, traded or rented to third parties.
By placing an order through the website your contact details are automatically entered onto our marketing database. This will be used for newsletters, promotions and sending information to promote similar goods and services. If you do not wish to be added to this database, you must send an e-mail to firstname.lastname@example.org following confirmation of your order, stating that you do not wish to be added. An unsubscribe link will always be available on any emails that we send to allow you to opt out of any further campaigns.
To prevent or detect fraud, or to assist in verifying your identity we may make searches about you at credit reference agencies who will supply us with information, including information from the Electoral Register, for the purpose of verifying your identity. The agencies will record details of the search whether or not this application proceeds. The searches will not be seen or used by lenders to assess your ability to obtain credit. By placing an order on this site you have given your consent for personal information to be used in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
All orders made by you through www.wembleymusiccentre.com are subject to acceptance by us. Wembley Music Centre Ltd. Reserves the right to cancel any order for any reason. In the circumstance we refuse your order, we cannot be held liable to any party.
Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Order acceptance and the completion of the contract between you the customer and Wembley Music Centre Ltd. will take place when we dispatch your order, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in this document.
All products that you order through this website remain the property of Wembley Music Centre Ltd. until we have received payment in full from you for those products.
If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
If we do not accept or cannot fulfil an order, a full refund will be processed as soon as reasonably possible.
Click for our full Delivery Policy
Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.
If all the items are in stock and an order is received before 13:30pm we will generally dispatch goods the same day. Please note that dispatch is also subject to payment authorisation being received from your credit card company and if authorisation is not received before 13:30pm on the day the order is placed, we cannot guarantee dispatch the same day.
'Next day' delivery means packages can be delivered up until 6pm the next working day after the goods leave our warehouse. Normal delivery times do not include weekends, so an order received on Friday will not be delivered on Saturday.
Wembley Music Centre Ltd. reserve the right to amend delivery estimates at any point in the order process and any such changes will be notified in writing or verbal communication.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation.
In the event of any issue with your order, such as errors in the stock levels, or clerical errors in the order process, we will notify you of a new delivery date, or provide you with the option of an alternate date. Wembley Music Centre Ltd. will not be liable to any party for items delivered outside the specified delivery estimates.
Delivery to an alternative Address
Wembley Music Centre Ltd. reserves the right to deliver only to the cardholder's billing address. Orders made using V12 Finance can only be delivered to the Customer's billing address, no exceptions will be made.
All prices are in £ sterling (GBP) inclusive of VAT and exclusive of delivery.
All of our prices, descriptions and shipping charges are reviewed regularly and we endeavor to ensure that the prices and the information provided on our website are correct at all times.
In the event of an error in the information provided by our website, Wembley Music Centre Ltd. will notify you of this error immediately. In the event that a price or shipping charge is incorrectly displayed, Wembley Music Centre Ltd will offer you the product/service at the correct price, or a full refund. We are not under any obligation to honour an incorrect price.
Product images are for illustrative purposes only, Wembley Music Centre Ltd cannot be held responsible for differences in the manufacturer's imagery and the actual product.
The processing of a payment and acknowledgement of an order does not constitute a legally binding contract. Wembley Music Centre reserve the right to cancel an order at any point prior to despatch. In such an occurance, any funds will be refunded in full and customers will be notified by email or telephone of the cancellation.
All credit and debit card processing is encrypted and handled securely by Sagepay. We do not see your card details at any time.
We currently accept the following methods of payment online: VISA, VISA Debit, Mastercard, Solo, Maestro, Visa Electron, Paypal, Distance Selling Finance provided by V12.
Click for full details about our Finance Packages.
Wembley Music Centre offers a range of online finance packages to help you with your purchase.
These packages are provided in partnership with Moneyway which is powered by V12 Retail Finance. Please note that these finance options are only available through the website and are not available in store. Different finance options are available in store, including TakeItAway. Please call 0208 795 4001 and talk to our sales staff if you wish to take up finance when purchasing direct from our store.
Wembley Music Centre Ltd. cannot be held responsibility for the suitability of any financial package made and the specific terms of these packages are provided by Moneyway. It is the customer's responsibility to read and understand the terms and conditions laid out by Moneyway.
In accordance with our terms and the EU Consumer Rights Directive, the right to return goods to us within 14 days, does NOT apply when payment is made using distance finance. However, the customer does have the right to cancel the finance agreement itself (not the goods) up to 14 days after the date of signature.
V12 Details: Consumer credit service provided by V12 in association with Secure Trust Bank. Moneyway is a Trading name of Secure Trust Bank PLC. Secure Trust Bank is authorised and regulated by the Financial Services Authority, licensed by the Office of Fair Trading and a member of the Finance and Leasing Association. For more information please visit http://www.securetrustbank.com/.
If you are a UK/EU consumer, you have the legal right, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within fourteen working days following your receipt of the goods.
Under certain circumstances the right to return does not apply.
Financed Goods - Goods purchased on finance cannot be returned under the 14-days cooling off period. Financed goods are conditional based sales where the consumer is bound to purchase the goods from the outset but do not own the goods until they have fulfilled all conditions of the contract (typically through complete payment of all financial instalments).
Special Orders - Any order which has been specified or customised to the customer’s specifications. This also includes any item which is not typically stocked by Wembley Music Centre Ltd. and has been ordered in at the request of the customer.
Health and Safety - any product that has come in contact with a customer's ear or mouth, such as microphones, headphones, earphones or product with a mouthpiece that have been used or where the hygienic seal has been separate or broken.
Software, Media and CDs - where the packaging has been unsealed (unless the product is faulty) and copyright policies apply, any product registered via digital or physical means becomes immediately exempt for any returns.
To request a refund (minus any costs incurred for the initial dispatching using our express courier and any costs incurred by WMC for the returning of the order. If your order shipped using our "Free Shipping" promotion, the actual cost of shipping your order will be deducted from your refund), you must notify us (in writing, by telephone or by email) within fourteen days of receiving the item.
Refunds will be credited to the card account with which the order was originally made, but only when returned goods have been received and checked by our warehouse, to ensure that all items are in a new and re-sellable condition. As outline in the EU Consumer Rights Directive (2011/83/EU), failure to return items in their original condition will result in deductions from your refund or refusal of a return. As a result, we may make deductions to your refund for any diminution in value of the returned goods where the handling of goods has "gone beyond the sort of handling that might reasonably be allowed in a store".
If you are returning an item any and all promotional, free or value added items must also be returned in perfect condition. If these items are not returned or are returned damaged or otherwise devalued, we will deduct the replacement cost from your refund.
Please note that shipping discounts will be removed if your full return or partial return takes your order below the free delivery threshold (this only applies for items that have been sent). Orders which have received discounted shipping (for example, free next day shipping) will have to cover the initial express courier dispatching, normally £7.98.
We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using a secure or trackable method - i.e. Recorded/Special Delivery - and that you retain your proof of postage.
Under certain circumstances, we can arrange to collect your unwanted order. If we are to arrange collection we will deduct the courier fees from your refund. Please contact us on 020 8795 4001 for a quote or to arrange collection of goods.
Please allow 3-5 days from reciept of your returned item for us to process your refund.
If you require a product exchange, please inform us that you wish to send the goods back and provide details of alternative preferred products. Replacement goods will be despatched as soon as the original goods have been received and checked by our warehouse. The card account on which the order was originally made will be credited or debited to the value of the any difference in price and subject to a deduction to cover refurbishment costs if returned goods are found to be unfit for resale. We will also inform you of any additional shipping charges depending on the size and weight of the exchange goods.
In all cases, the customer is responsible for any shipping & collection fees that are incurred.
Goods can be returned as follows:
- Return the product to us in person (from Monday to Friday, 10-6pm) or send it to us by post or courier. You must include your receipt with the item. The relevant items must be packaged securely and sent so that we receive them within fourteen working days of notice of cancellation. For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the items to us unless we either delivered the item to you in error or if the item is damaged or defective.
- You must notify us of your intention to return goods by phone on 020 8795 4001 or by email at email@example.com. We may arrange for collection of the item from your residence at your cost.
- Your product must be complete, unused and in "as new" condition (e.g. if you have opened the box to examine the product you must have done it without marking the product in anyway). It should be returned with the original box, packing and accessories. Pre-recorded videotapes and DVDs must be sealed. Any free gifts received with the product must also be returned.
Wherever possible we will respond to your individual circumstances.
Our general guidelines are as follows:
Most products are guaranteed by the manufacturer against faulty materials or workmanship for twelve months or longer. However, this does not include physically interactive products such as sticks, heads, cymbals and strings or valves as found in certain amplifiers.
Physically interactive products, due to their nature and intended usage, are impossible to guarantee for a fixed period. Manufacturers of these types of product issue a three month replacement “good will gesture” subject to investigation (cymbals are twelve months).
The results of an investigation by the manufacturer will be used to establish if breakages and failures are due to use beyond normal wear and tear. On completion of the manufacturer’s investigation, and if the product is found to have had a manufacturing fault, a replacement will be issued to Wembley Music Centre. While it is always at the manufacturer's discretion, we will act as their agents to seek a repair or replacement as soon as possible.
In the event that a fault occurs within 28 days of delivery, an exchange or refund may be offered. After 28 days any faulty products will be handled in line with individual manufacturer’s regular warranty procedures and will not automatically qualify for a refund. In such circumstances an alternative product (or products) may be offered up to the value of the original sale value.
After 28 days and in all cases, Wembley Music Centre will not be liable for any postage costs incurred by the customer for collection of faulty goods or delivery of replacement goods. If an item does develop a fault after 28 days we can arrange collection at cost to the customer of £15 for any single item up to 30kg. Please call for costs on larger items.
In all cases Wembley Music Centre must be informed of a fault in writing before returning any item. We will then contact you to arrange collection of the faulty goods and issue a returns number.
Please note that this policy is invalidated if the goods are not in original condition or if the fault is due to alterations or misuse by the customer. In all cases any goods returned must be accompanied with purchase sales receipt / invoice.
Any extended warranty offered by any manufacturer must be arranged by the customer. We are not responsible for organising such warranties. We can provide additional receipts upon request.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.
Although we make every effort to ensure our website is available 24 hours a day, we will not be liable if, for any reason, our website is unavailable at any time due to maintenance, system failure or conditions outside our control.
Links to other Websites
We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, we cannot accept any liability in respect of the use of these websites.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs, web designs & implementations, graphical images) are owned by us or our licensors.
All images, descriptions and content which were created by Wembley Music Centre Ltd remain the property of Wembley Music Centre Ltd at all times and cannot by copied in any format under any circumstance without full written consent from Wembley Music Centre Ltd.
Wembley Music Centre Limited and any of our owners, directors or employees will not be liable for any losses or damage that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not considered at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.
We are not liable for losses that arise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
From now on all new electrical products that can be recycled will carry the 'crossed out wheelie bin' to help you remember to recycle them. For more information on recycling and how to minimise your environmental impact click here
Where can I recycle?
DCFs will be nationwide and is likely that your 'local tip' has been upgraded to provide this facility. To find your nearest DCF simply click here. The recycle-more website allows you to enter your postcode and you will then be directed to your nearest DCF. More DCFs will be added over time so even if there is not one local to you now there soon will be.
Wembley Music Centre’s WEEE Returns Policy
If you purchase a new product from WMC, we can accept back your old product and will recycle it for you. This service is provided on a like for like basis ie the new item is a replacement for the item you are leaving with us.
Purchased in store - you can drop off the item for recycling up to 28 days from the date of new purchase.
Mailorder and Internet Customers - Collection on delivery of your new product – if you want us to collect the new item when your new item is delivered, then please contact us on 0208 7954001 - for an additional charge (purely to cover the cost of the return) we can arrange this for you.
If you wish to arrange a collection after you receive your new item, you can do so for up to 28 days after the delivery date. Please note you will be charged the collection charge for the item.
Further information on WEEE Regulations can be found here.